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Our Policies and Procedures  

Privacy:

Siam Silks & Crafts values your privacy greatly; therefore, we will not sell share your information with 3rd parties.  If you choose to create an account with us, all information is kept confidential.  Please note that we do not store any credit card information on our database. 

Payment:

We accept PayPal, Visa, MasterCard, American Express, and Discover, all handled through the secure integration of PayPal.  For your security, you will be instructed to create a password through PayPal when paying by major credit card.

Shipping Policy:

On average, all orders are shipped within 24 to 48 hours.  At present, we use USPS to ship your product(s).  You can expect to receive your order anywhere from 3 to 12 business days. 

Free Shipping:

Free priority USPS shipping on purchases $125 or more.

Cancellation:

If you wish to cancel an order, please notify us via e-mail at info@siamsilksandcrafts.com within 8 hours of when you first placed your order.  Be sure to include the name and e-mail address used in the original order along with your e-mail address and a contact phone number. 

Returns:

At Siam Silks & Crafts, we want you to be happy with your purchase(s).  In the event that you are not happy, we would gladly accept most returns for a refund, exchange, or credit.  Please read our policies below:

You may return most unused items purchased at Siam Silks & Crafts within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 5%.  No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

The following items may not be returned:
Items $13.00 and under.

Please e-mail or call us for information on where to return item(s): info@siamsilksandcrafts.com.
 
Exchanges:

You may return an item for an exchange within 30 days.  You are responsible for the shipping cost.

Out of Stock:

We will notify you if an item is out of stock and immediately issue a full refund using the same payment method used to purchase the item. 

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